Second European Conference on Mobile Goverment

Second European Conference on Mobile Goverment Proceedings, 2006
opportunities for eGovernment: adapting to mobile and ubiquitous business Browse the Proceedings Editors: Ibrahim Kushchu Chet Broucki Geraldine Fitzpatrick

	M-Business & M-Government : Co-operation, The Greek case study
	Kapogiannis, G., Touzos, M., and Kreps, D.	154-159

ePractice workshop: High Impact services, 10 September 2007, Brussels

On the 10th of September 2007, the ePractice.eu portal will be holding a workshop in Brussels for professionals in the eGovernment, eInclusion and eHealth domains, focusing on High Impact services

High Impact services in eGovernment, eInclusion and eHealth

Deploying large scale services to millions of users is a challenge to ePractice professionals both from the government or the service provider side.

This workshop will explore good practice in the field of High Impact services, drawing upon a small set of case studies. The discussion will be led by prominent speakers in the area who have substantial experience in developing and implementing eServices of public interest.

High Impact services are those taking into account the size/ impact ratio in relation to the share of the total relevant population reached.

• Generating civic attitudes (towards pan-European scope)
• Capacity to expand geographically or to be transferred easily to other countries
• Big scope of users
• Strong benefits for users
• Process innovation
• Product innovation
• Technological innovation
• Technological standard/ diffusion of new technologies
• Economic factors (cost savings, productivity gains, spill over effects)
• Degree of service integration
• Reduction of bureaucratic burden for PAs and citizens

For additional documentation, please refer to http://www.euregov.eu/deliverables.html

Objectives of the Workshop

• Build a community for High Impact Services.
• Integrate and maintain this community in the ePractice.eu portal.
• Identify and exploit synergies between eGovernment, eInclusion and eHealth domains.

The target audience for this event is practitioners who want to meet, share and learn about the state-of-the-art in service delivery.

Workshop structure

After an introductory speech on High Impact services by Dr. Paul Timmers, Head of Unit eGovernment European Commision – DG INFSO, three real life case studies will be presented in a plenary session. Each case will be introduced up to the moment of implementing a solution. From then on, workshop participants will be challenged to help solving the practical problems found in the cases. Each of the three cases will come from a different area: eGovernment, eInclusion and eHealth.

After the presentations the workshop participants will split up into three groups. Each of the working groups will elaborate solutions to the cases and the possible problems found. After the working sessions these solutions will be presented briefly to the plenary. Consequently the case presenter will quickly lay out the solution applied in real-life.

Preliminary Workshop Agenda:

9:30 – 9:45 h	Welcome and ePractice.eu approach	Chairman: Baudouin de Sonis
9:45- 10:15 h	Presentation on High Impact services - Q&A	Dr. Paul Timmers
10:15-10:30 h	Coffee Break
10:30-11:45 h	Cases presentation	Case presenters
13:00-13:45 h	Lunch break
13:45-15:45 h	Three parallel working sessions	Chaired by : - eGov: François Heidenryckx - eInc: Joe Cullen - eHealth: Magdalene Rosenmöller
15:45-16:45 h	Wrap-up: Presentation of case solutions	- François Heidenryckx - Juliane Jarke - Diane Whitehouse - Case presenters
16:45 h	Farewell	Baudouin de Sonis